Salesforce Marketing Cloud is a tool used by businesses to manage their customers. It is basically a customer relationship management (CRM) platform that marketers use to develop and manage marketing campaigns and customer relationships. Using Salesforce Marketing Cloud, businesses can keep a track of the journey of their customers through the Journey Builder. In addition, it offers a single environment to the businesses to manage all of their communication with their customers, including social media, email, mobile and web. This enables companies to offer appropriate solutions to their customers by understanding their needs and requirements. This would bring about an improvement in the customer service and thus would lead to increased sales.
In this article, we will discuss a few ways in which businesses can benefit from Salesforce Marketing Cloud.
1. Enhance customer experience
The Journey Builder tool in Salesforce Marketing Cloud is an automation tool that helps in obtaining data about the customer experiences. This is done through various channels like email, SMS, social media, web, advertisements, etc. Every customer has a different journey based on their interaction with the company. This data can be used by companies to bring about improvements in customer experiences.
2. Create long-term relationships with customers
: Integrated solutions are offered by Salesforce Marketing Cloud, e.g., email studio and social studio, through which tailored campaigns and email marketing can be carried out. Also, these solutions are also helpful in converting leads into buyers. Effective and efficient communication can be carried out over different channels and hence, healthier relationships are established with customers.
3. Assess the impact of actions
Salesforce Marketing Cloud has an Analytics Builder tool, using which businesses can create real-time reports and insights regarding all the actions being carried out. Customers visiting the website can be tracked, the reach of email marketing campaigns can be determined and the effectiveness of social media marketing campaigns can be ascertained.
4. Provide customized services
The behavioural history of the customer can be analysed to predict how they would act in the future, which is used by the Salesforce Marketing Cloud to deliver customized services.
5. Obtain a holistic view about customers
Salesforce Marketing Cloud offers extensive behavioural tracking, such as the pages being visited by the potential customers, the kind of content that appeals to them, and which stage of buying cycle they are in. It offers detailed information about their leads, and hence, enables businesses to customize their marketing sales campaigns.
Salesforce Marketing Cloud is a comprehensive and unique cloud-based platform that can be used by businesses to create marketing automation techniques and formulate customized experiences for their customers. A certified Salesforce consultant can provide integrated solutions to businesses so as to ensure that the customer requirements are being fulfilled. In addition, it helps businesses create leads and turn them into buyers. Not only that, Salesforce Marketing Cloud also enhances customer interaction across various channels. It plays a vital role in establishing long-term relationship with customers and hence creates loyal customers.