Salesforce, the global leader in CRM, has announced Slack GPT – a groundbreaking conversational AI experience natively integrated into Slack. This innovative technology aims to transform the way work is done by using generative AI app integrations, various language models, and tapping into secure customer data insights. Working alongside Einstein GPT, Slack GPT is poised to unlock the power of CRM and conversational data, making organizations more productive than ever but how? Let’s explore together.

Native AI Integration: Slack is taking a huge leap forward by integrating AI natively into the user experience, allowing customers to work smarter, learn faster, and communicate more effectively. AI-powered conversation summaries and writing assistance are now available directly in Slack, all at the click of a button.

Slack’s New AI-Ready Platform: The recently launched Slack platform enables users to build no-code workflows that embed AI actions with simple prompts at each step, making AI automation deployment a breeze. Additionally, users can securely integrate a large language model (LLM) from companies like OpenAI, Anthropic or any other. In near future, Salesforce’s proprietary LLMs and those funded by Salesforce Ventures’ generative AI fund will also be available.

Enhancing Team Knowledge with The Einstein Gpt App for Slack: Slack is taking customer understanding to the next level by incorporating the Einstein GPT app https://www.salesforce.com/news/press-releases/2023/03/07/einstein-generative-ai/?d=cta-body-promo-8, which brings real-time customer data insights to life in Slack. This new addition leads to teams’ smarter and faster decision-making through a conversational interface to the Customer 360 https://www.salesforce.com/products/?d=cta-body-promo-8

The Future of Conversational AI with Slack Gpt: Lidiane Jones, CEO of Slack stated, “Generative AI has enormous potential to redefine how work is done and unlock significant business productivity. The real power of this technology is when AI can analyze and act on the most valuable data from a company’s most trusted resource — its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.”

The Impact of AI on Employee Productivity: According to Slack’s new State of Work report, companies can greatly improve employee productivity by implementing time-saving technologies, including AI and automations. People who use AI are 90% more likely to report higher productivity levels, yet only 27% of companies currently utilize AI tools for efficiency. Moreover, those who use automations at work estimate an average time savings of 3.6 hours per week, equating to at least one additional working month per year for each employee to focus on meaningful work, this defines it all!

Introducing Native Capabilities: Elevating AI Assistance in Slack:
Slack’s native capabilities bring a new level of AI assistance seamlessly integrated into the platform, enhancing convenience and context for users. The exciting future possibilities include:

• Streamlined conversations and huddles: Stay on top of unread Slack messages effortlessly with just a single click. Additionally, imagine the power of inviting Slack GPT into huddles. It can join the conversation, instantly providing a concise summary and suggesting next steps, fostering collaboration efficiency. That would be a wonder!
  

• Enhanced communication dynamics: Say goodbye to complex content distillation and tone adjustment struggles. With AI assistance thoughtfully integrated into Slack’s message composer and the innovative Slack canvas, users can effortlessly refine their communication, distill content with ease, fine-tune the tone to perfection, and make every message count.
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• Slack GPT’s Customizable Intelligence: Slack GPT delivers intelligence across automations, shared knowledge, and conversations in Slack. What sets it apart is the ability to customize the AI to suit a company’s unique needs. Users can integrate a language model of their choice, build AI-powered no-code workflows, or bring AI effortlessly into the Slack experience through native capabilities, purpose-built AI features designed to fit seamlessly into Slack’s interface.
  

•  Slack integrations extending functionality with ease: The app directory in Slack offers customers a secure and efficient way to expand the capabilities of their existing third-party or in-house Language and Learning Models (LLMs). With the integration of Slack GPT, customers gain access to a range of exciting features, like:
  
  
  • Streamline Workflows with No-Code Automation:
    Slack GPT enables the creation of efficient, no-code workflows. It empowers users to automate tasks seamlessly across Slack, LLMs, and their software ecosystem. Through Workflow Builder, customers can effortlessly connect generative AI apps to their workflows, boosting productivity.
    
    
  • Trusted Integration of Leading Generative AI Apps:
    Seeking the reliability of Slack’s platform, customers can integrate top-notch generative AI apps from renowned platforms such as OpenAI’s ChatGPT and Anthropic’s Claude. These apps, built on Slack’s trusted foundation, provide powerful AI capabilities without compromising the security and privacy of large language models. Isn’t that a bigger perk!
    
    
  • Empowerment for Custom Integrations:
    With a pulsating Slack developer community, customers can craft their own tailor-made integrations as well. By tapping into the intelligence powered by leading LLMs, users can build custom solutions that cater to their unique needs and requirements.

• Revolutionizing the Key Departments–Transforming Team Operations:
  
  
  • Sales teams using Slack GPT can effortlessly generate account channel summaries, customer recommendations, and prospect messages, enabling them to work efficiently and save time.
    
    
  • Service agents can swiftly solve cases and respond to customers with AI-generated solutions and responses of Slack GPT. Furthermore, auto-generated case summaries help share valuable team knowledge across channels and canvases.
    
    
  • Developers and IT professionals can promptly resolve complex incidents using Slack GPT. By instantly scanning channel activities and providing concise root cause analysis summaries, hours of manual investigation would be eliminated enabling teams to identify and resolve issues quickly, ensuring uninterrupted business operations.
    
    
  • Marketing teams are constantly striving to create compelling content across various channels. With Slack GPT, marketers gain the ability to auto-generate copy and images for blogs, email campaigns, social media, and advertising directly into a shared channel. This seamless integration streamlines the creative process, fostering collaborative efforts and saving valuable time. Marketers can now focus on strategy and refining their campaigns, confident in the knowledge that time-consuming content generation is taken care of which is much of a support!!

Wrapping up: Slack GPT, Salesforce’s latest conversational AI innovation, is set to transform the way organizations operate. Amid Einstein GPT for enhancing customer understanding, Slack GPT is positioned as the future of conversational AI platforms, serving businesses to tap into trusted customer data and employee knowledge for smarter and faster work management.